Jeffrey W.

I found grove and dean insurance through compare the market I wish I had seen the bad reviews from other people that had the misfortune of ever looking to insure with grove and dean but I was took in by what I thought was a cheap deal I completed the on line application and paid the money in full for my insurance on 21-03-2023 for motorcycle insurance to start on 13-04-2023 on Friday 24-3-2023 after the money was taken from my bank I received an email from grove and Dean asking me to contact them about the mileage of the motorcycle and to use live chat to contact them which I did the first thing they said you had a claim for a windscreen for a car I said I am applying for motorcycle insurance not a car she said in 2020 you had a claim for the windscreen of the car this was by protected no claims bonus and isn't classed as a claim I needed the windscreen changed for the mot they then came back and said we don't believe you have a garage and wanted me to take a photo of the motorcycle in the garage which I have never heard of this before she obviously was looking to increase the premium then she said you can cancel if you want which I did then all the documentation disappeared luckily I took photos after that I received an email from grove and Dean saying I am being charged £55 for a policy that hadn't even started if I get one person to read this and then stop someone from applying any type of insurance from this scam company then it has been worth it