Jen C.

Both my daughters started using animal jam around Christmas. They asked to use some of their Christmas money to purchase gems. I haven't allowed in app purchases before but given it was seen as a Christmas present I agreed. The gems were bought and within days my eldest found herself unable to access the game. It was asking her to enter a password, which she did not have as she had not created an account. To continue playing she was forced to create an account. When she logged in all the items she had bought with her gems had been removed. She was very upset and I had to buy another £25 worth of gems to calm her down - she's autistic and didn't cope well with the unexpected removal of her items purchased with her own money. I am not sure any child would. This also happened to my younger daughter on another device about a week later so the way the game has been coded must mean this happens to everyone. A disgrace, taking money off young kids. I fed back and have not had the £50 back which is what was essentially lost.