jennie P.

I am utterly disgusted with the abysmal service provided by Opodo. Since September, I have been waiting for a refund without any proactive communication from their end. It is infuriating that I am consistently the one reaching out for updates, and each time I do, I am met with the same excuse that they are waiting for the airline to respond.

The sheer lack of effort on Opodo's part to chase the airline for my refund is mind-boggling. It appears that they are content with sitting on their hands, leaving me in the dark and frustrated. I expected a travel company to take responsibility and actively pursue resolution, but Opodo has fallen far short of that standard.

This experience has been a complete letdown, and I will not tolerate such negligence. If you value your time, money, and sanity, steer clear of Opodo. Their customer service is a sham, and I would strongly advise against using their services.