Jennifer K. M.

I bought a plant in fall 2020. It never germinated or bore fruit. I decided to give it some time to see if it would flower or fruit and it never did. The pandemic was distracting honestly and I didn't notice their 1 yr germination guarantee meant that if it didn't germinate EVER they wouldn't help. I emailed customer service and they said very coldly: Your purchase is no longer covered for refund or replacement.

It NEVER bore fruit. It's not like it bore fruit within a year and then died. They didn't even apologize - a human touch makes a HUGE difference and they didn't have one. Very disappointing customer service.