jennifer c.

I have to say I had a better experience with the original thredUP. I have for the most part had good experiences with my purchases. I have some complaints on the service. Example: I made a purchase from my ipod but in the picture one item looked like full length pants but was actually not, I contacted them with in the hour but was told; sorry we already packed your box and cant help you. My box did not ship for a couple of days. My other problems are mainly with sending items, they have lost almost every bag I have sent and the one or two bags they did not loose they gave me a credit for the items with the most wear; yet a ton of items in the bag with little to no wear seem to disappear. I have sent a large amount of almost brand new clothes and never received anything for them. I feel there the department handling the incoming items is lacking in proficiency and accuracy.