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Please note: even the stock reply is misleading! It is not at all evident on the website that returns are to China or that the company is based there- have a look for yourself. The only company address is a UK address in London. Their supposed screen shot does not exist. They intentionally hide that you will end up paying a fortune to return. My order number is *******. They even asked me if I'd maybe want to give items as gifts because on their own admission return is expensive!
Absolute scam- do NOT buy from this company! They fail to disclose that the cost to return is pay to ship items via tracked mail to CHINA! Absolutely ridiculous. Items are poor quality, cheap fabrics and not what you think they are going to be like from the pictures on the website. This is not an ethical business.
Edit
Hello Jennifer,
Thank you so much for taking your time to reach out and give us a review. We are sorry for your inconvenience. :( Your feedback is always welcome, as it is the most effective way to improve our products and service.
We are a fashionable clothing company located in Hongkong, China as mentioned on our website. As our warehouse is in China, all of the returns should go through our warehouse in China. We have made it clear on our website that "We are located in HongKong. All the items come from the top brands in China. " Attached you can also find the screen shot of our policy on our website. Please refer to our Return&Exchange Policy on our website: https://www.metisu.com/help/return-exchange. We often advise our customers to choose a cheapest shipping method, which can help you save the money. Sometimes the shipping method without a tracking number is much cheaper, but you need to submit the the shipping receipt to us so that we can keep an eye out for the return parcel and arrange the refund for you as soon as we receive it.
Could you please let us know your order number or registered e-mail address so that we can assist you further about your order? You are welcome to contact us by email: support@metisu.com.
We really want to solve this problem for you and hope to hear from you soon! Have a good day!
Jennifer D.'s review of Metisu earned 9 Very Helpful votes
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Hello Jennifer,
Thank you for your reply.
We are a fashionable clothing company located in Hongkong, China as mentioned on our website. As our warehouse is in China, all of the returns should go through our warehouse in China. We have made it clear on our website that "We are located in HongKong. All the items come from the top brands in China. " We have send you an email with the attachment of the screen shot of the policy. You can also find the information here: https://www.metisu.com/help/shopping-faq. Please kindly understand that the option 1 is just a suggestion, we are willing to help you return and get the refund if you need. That's why we offer you the shipping address as you requested as well. Thank you for providing us with the tracking number of the return parcel. We will keep an eye out for it and make the refund as soon as we receive your return parcel.
Should you have any questions, please feel free to let us know anytime. You are welcome to contact us by email: support@metisu.com. Have a good day!
Sincerely