Jennifer G.

This company is harmful to small businesses. My dealings with them from 6 years ago, still harming my business to this day. They couldn't care less. In business 14 years, 6 years ago, I received a malicious review on True Local site. It was full of lies and contradictions and I dealt with each and every one of them, explaining I have a "no questions asked replacement/refund policy" and had in fact already refunded the item (which wasn't faulty, just not the same blue as on her computer (online site.) Never had another bad review on this or any other site in 14 years. At the time I asked them to retract this malicious review but they would not, despite my reply which discounted every accusation. 6 years later, I requested a retraction again - what good could come of that one bad review after 7 years and after 14 years in business? No, they would not. Do they exist solely to damage good businesses? Seems so. Avoid like the plague.

After some good dealings with this company, I thought I had found a reliable supplier. Then an order didn't turn up and it was deemed lost in the post. It took weeks of haggling before they finally sent out a replacement order. But items were missing. Items that I'd paid for. I've messaged them 5 times now, through various ways, and they have completely ignored me. I can see they have no intention of fixing this problem, so I won't be using them again.