Jennifer G.

Here is the online chat of when I complained about being charged 19.37 EUR in fees when the rules of my country say they should be 4.30 EUR. They claim to have paid HMRC on my behalf in order to speed up the shipping process! They produced no receipt for this payment they claim to have made.

AVOID THEY ARE SCAMMERS!

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You are now chatting with 'Linsey'

Jennifer: I was speaking to your online chat earlier today, and she said that Nastygal have no control over the hmrc charges, but when my order arrived, the ups driver had no hmrc documentation and he said that the sender had calculated the charges and placed the sticker onto the package. HMRC have not seen the package. Would you like to tell me how you calculated a figure of EUR 19.27 when VAT in my country is only 20%?

Linsey: Hello Jennifer!

Jennifer: hello I was speaking to your online chat earlier today, and she said that Nastygal have no control over the hmrc charges, but when my order arrived, the ups driver had no hmrc documentation and he said that the sender had calculated the charges and placed the sticker onto the package. HMRC have not seen the package. Would you like to tell me how you calculated a figure of EUR 19.27 when VAT in my country is only 20%?

Jennifer: my order was $29.40

Linsey: I assume you're inquiring about the COD charges?

Jennifer: 20% of $29.40 is $5.88

Linsey: Can I have your order number please?

Jennifer: 5.88 USD = 4.******* EUR

Jennifer: #*******

Linsey: I'm so sorry that you've been misinformed, Nasty Gal does not calculate the amount which you are charged for taxes and duties.

Jennifer: so who does? Because the UPS driver said that neither he nor HMRC had done it, that the sticker had been applied by the sender. There was no customs sticker on the package, there was no indication of how the charge was calculated, there was no indication of the item value on the package

Linsey: We currently ship your package DDU (which means duties and taxes remain unpaid at the time of checkout). Because we do not collect these fees at the time of your purchase, and we cannot predict what your particular charges may be, you are asked to pay these fees upon delivery of your order. To expedite the shipping process so that you can receive your Nasty Gal product as quickly as possible, Landmark pays your COD fee to your local postal service in advance. Your local postal service then requests payment from you to reimburse Landmark for those fees. Ultimately, your local post receives this payment for carrying your package across the border, not Nasty Gal or Landmark.

Jennifer: BULL

Jennifer: I've had packages delivered from the states before. There is a customs sticker on the item

Jennifer: the customs agent decides if there is a fee

Jennifer: not you

Linsey: The information I'm giving you is correct, I would recommend contacting your Customs office.\

Jennifer: who is Landmark?

Linsey: As I explained to you, we currently ship your package DDU (which means duties and taxes remain unpaid at the time of checkout).

Linsey: These fees are paid by Landmark (the International shipping company).

Jennifer: WHO IS LANDMARK?

Jennifer: YOU SENT IT BY ups

Jennifer: UPS

Linsey: Either Landmark or UPS may be delivering your package, they pay your Customs fees up front, to get the package delivered to you quicker; however you are required to reimburse the shipping company for the Customs fees.

Jennifer: i DON'T THINK SO

Jennifer: Unless I see some receipt that you paid the fees on my behalf, why should I pay fees?

Jennifer: I calculated the fees to be 4.30 EUR according to my countries customs rules, and you want me to pay 19.27 EUR with no receipt, no calcualtion and no explanation for the descrepancy.