Jennifer K.

The company keeps sending packages and charging even though we never signed up for recurring shipments. This is the second time we've called to cancel and ending up with Tiffany on the phone was the icing on the cake. If you'd ever like to have every single word you say contradicted, ask for her. She made cancelling (again) far more difficult by insisting on arguing that we actually do want the shipments. Strange tactic when someone's explained they do not want the product. They won't accept unopened packages back for refund and also won't send any digital or physical confirmation of cancellation, so next month when we have to call again she can tell us we've never reached out to cancel.