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There is no customer service. I have tried contacting them via multiple social media platform, email and the phone number provided. The phone number says the wait time is 2 minutes, but it just rings and eventually says no agent is available. I am so disappointed in this company. Half of my order did not ship. I think I am going to have to file a dispute with my credit card company because no one from Paw is getting in contact with me.
Tip for consumers:
I wish I saw these reviews before making a purchase. I would have looked elsewhere.
Products used:
I only received the Marlie Mist. The blanket was never shipped.
Jennifer M.'s review of Paw earned 7 Very Helpful votes
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Hi Jennifer - apologies for the inconvenience, we have seen some of the blanket colors go into a back ordered status, however, they are due to ship out in the coming days. We'll contact you today, please let us know if you'd like to keep the order or cancel it.