Jennifer S.

We recently visited Applebee's in order to take advantage of the Top Gun movie ticket promotion. For every $25 spent, you would receive a movie ticket. We spent $58, therefore earning 2 tickets. I submitted necessary info and they claimed my receipt was missing info. I submitted a photo and they sent my info to another department for further verification. I kept emailing to find out status of my tickets. Never a response from their customer service until my email today, again asking. I'm now being told that the promotion is over and they don't have to honor my fulfillment. This is poor customer service any way you look at it.