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They tell you there's free cancellation within 24 hours for your package deal, but they don't tell you that their cancellation process is horrible. I had to call one airline myself and was charged a cancellation fee. THEN, Orbitz will not offer ANY refund for the rental car even though they charge you for it up front and I cancelled within 24 hours (and WEEKS from the trip). This is the worst customer service I've ever seen and I will never use Orbitz again.
Tip for consumers:
NEVER book a package deal or anything through Orbitz.com Go directly to the airline or rental agency.
Products used:
I just lost my money.
Jennifer T.'s review of Orbitz earned 5 Very Helpful votes
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