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I called before I signed up, they said it would do everything I asked about. WRONG - won't track an iPhone - well it will but its 24hours later, they said they are working on it. Then the Apple ID log in has to be reset every day, even though the phone is updated every evening. This means you have to log into Apple and reset it with a new password every day, and then it sill only works sometimes. If you log out and then try to log back in, you have to reset Apple ID. Complete waste of money. I have called the 800# several times, they always answer but always say it is a problem in the system that they are working to resolve, but they cannot give me a date of when problem will be resolved. Don't waste your time or money! Complete waste of money.
Jennifer V.'s review of TeenSafe earned 3 Very Helpful votes
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Jennifer,
We totally understand your frustration in dealing with the Apple iCloud account lockout issue. We have resources working on this issue but as you can tell Apple is not making it easy for our industry. It is difficult to determine the exact cause, as various factors seem to contribute to account lockouts and they can happen instantly or can be delayed by a day or more. Moreover, not every customer who performs the same pattern of actions is affected in the same way.
While detecting the precise cause is difficult the issue is industry-wide and affects all monitoring services.
That is why we are offering a credit to existing customers as the tool is currently not working for some of our customers as well as it used to work. Again, we do understand your frustration and do hope we can fix the issue. Best, the TeenSafe team