Drinking and spilling kool-aid…then trying to dry it out… in the process dropped and cracked the screen. Rough day! (I was extremely nervous to call and tell them what happened thinking there's no way insurance is going to cover this). They made it ok and got a good laugh with me. Made my day! I received my new iPhone which was way newer than my iPhone 8…IN LESS THAN 24 HOURS! The representative was knowledgeable and kind.