Jennifer g.

Horrible, dishonest company and customer service! Do NOT buy Tervis products! I purchased a tumbler for my son, the lid wont stay in so it leaks. I contacted customer servia via chat and told them the issue and was asked the purchase date. The gentleman said this was covered under the warranty and told me to send the cup in. I paid $12 to send the cup in and then an a dishonest employee said no one would ever tell me to send the cup in and the lid issue isnt covered under warranty. I would not have done any of this had I not been told it was covered and to send it. They now have my cup and lid, i paid $12 to send it, they will not honor their warranty and Cindy is saying untrue things.