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Jenny D.

Adelaide Hills, Australia

Contributor Level

Total Points
81

1 Review by Jenny

  • LilySilk

3/2/24

I have bought 3 silk shirts from LilySilk, the materials are definitely not silk even though the clothes label "100% silk". The materials are more likely polyester maybe mix with some cotton. Scam website.

Products used:
No

Service
Value
Shipping
Returns
Quality
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Lily M. – LilySilk Rep

Dear customer,
Thank you for sharing your feedback with us regarding the silk night sleep caps you received.

We are sorry for this unpleasant experience. There may be some misunderstanding here.
At LILYSILK, We use only premium materials and will not compromise with inferior-quality products no matter how.
Most of LILYSILK's products own the OEKO certification and are safe and healthy for your skin. Please rest assured that the product you receive is made of 100% Grade 6A Mulberry Silk.
You can refer to this link https://www.lilysilk.com/us/identify-real-silk to identify the real silk.

We offer a 30-day easy return or exchange guarantee if customers are not completely satisfied with your goods from LILYSILK.

If you have any questions, please contact us at support@lilysilk.zendesk.com. We will reply to you within 24 hours on our business days.
Best regards,
LILYSILK Customer Service

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