Jenny M.

This was possibly the worst customer service I have ever received in my life. I was given 3 GrubHub gift cards after my mother died. I set up a GrubHub account and loaded the gift cards onto the account. When I went to go use them about 10 days later, they had completely disappeared from my account.

When I was finally able to speak with someone from customer service (after lots of time spent on hold, having my call dropped and calling back), they said the money had been spend by some guy in a different state. I explained the situation and they said they would investigate and get back to me within 48 hours. I called back 4 days later. Customer service told me that I had been deemed a "policy violator" and they could not speak to me. So, I emailed them explaining the situation.

They wrote back that "the matter was deemed resolved" as the cards were spent and I could not respond to the email, but had to call customer service (mind you, this is the same customer service that would not speak to me as a "policy violation")

Besides the terrible customer service, there are few things that alarm me and strike me as shady practices. The fact that my account was hacked days after opening it makes me think either it was an inside job or they are issuing the same gift card numbers to multiple people.

Shady tactics used by their customer service team included but were not limited to:

1. Putting me on hold until the call is dropped so I never was able to speak with the same person if I was able to speak with a person at all.
2. Everyone I spoke with claimed to be a "shift manager" so I would be appeased that I got to speak with them, but clearly the didn't understand what I was saying.
3. Telling me I would heard back from the investigations department in 48 hours, then never hearing back from them until I called. At that point, I was deemed a "policy violator."

So, basically they use circular tactics to avoid dealing with an issue that was likely created internally and hope that if they make it difficult enough you will stop calling them.

An added bonus, is dealing with the internal predicament of "do I tell my friends that the nice thing they tried to do for me when my mom died turned out to be aggravating and frustrating and they basically threw their money away?"