Jenny M.

My daughter is pregnant and due mid April, and having the baby at home. She saved up gift cards and purchased a bed from PB on Feb 11,2024. The bed came defective (holes and brackets didn't line up). A repair couldn't be made, and the bed was discontinued, so a long and very frustrating return/refund process has been had. The bed had to be disassembled and was picked up on Feb 21. My daughter requested E-CARDS/credit card refund to speed up the ability for her to purchase a new bed. It took 6 days for the return to "get into their system" to start the refund. PB processed Gift cards to be mailed to my daughter (1-2 week process). After speaking with a rep (Nathan) and his supervisor (Michelle), a meeting was to be had with a "manager" to see how to solve this issue. I even offered to pay for a new bed and have them credit my account but was told that was not possible. Today I was told by another rep (Catherine)/another phone call that they cancelled the Gift cards (5-7 day process) and once my daughter receives an email with the E-Card, she could order a new bed. Well...that gets us nearly to her due date...to ORDER the bed! And HOW LONG will it take to RECEIVE IT? I used to be proud to have PB furniture/accessories in my home. Not sure I would recommend it in the future.
Frustrated Grandma