Jen S.

Be prepared to wait. This company may have a best prices but save yourself the headache of waiting months to get a complete order... something most people can't do if they have a renovation going. My initial order of knobs/pulls took 1-2 months to complete and when finally received, some were damaged. I've been dealing with the company for an additional 2-3 months just to get the damaged ones replaced. I received a partial replacement and am still missing some items. They do not provide status updates (shipping, backorder, etc.) unless you initiate the status request. Called twice today as all contact before has been via email and they hung up on me twice. Horrible customer service and will never buy from them again.