My loan officer was very unresponsive, I'm not sure if he was really even working most of the time. Delay after delay, had to resubmit documents multiple times. Tried calling his manager who never called me back, also called customer service, that was a joke too. Customer service just puts in a request for the manager to call you, but they never did. Save yourself the headache, especially when time is of the essence and money is on the line.