In reading other reviews that complained about shipping insurance, if you read the description thoroughly, it clearly states this additional charge. Even with the shipping insurance, the overall price with an extended warranty was the most reasonable of any. I received a follow-up call immediately after my online purchase to confirm the details. While my delivery was later than expected, the delivery company did respond to my inquiry promptly to advise of a new date. Further, the delivery personnel were friendly and efficient, testing my television to ensure everything worked. We put off upgrading our television for years but finally bit the bullet and purchased the LGOLED65" Smart TV... wow! Exceeded our expectations!