Jeremy J.

I have been going through this for a month. I moved from Georgia to Colorado. I scheduled my service to be disconnected at my old address on July 12,2021. My service was disconnected a week early and I had to call Xfinity to have them turn my service back on as I was still working from my home office. I told that agent to reschedule my disconnect date to July 12 again, as it was supposed to be in the first place. Well, That disconnection did not happen as I was told, and I was billed for service at both addresses. I spoke to a customer service agent that told me no disconnect was put in the notes, and that person had to put me on hold to listen to my recorded conversation with the original agent before believing me. I had to then talk to another agent who said I had to print out my bank statements and take them to the Xfinity store to prove that I was charged. I did just that and was told I would get a refund in less that a week. That was 3 weeks ago. I have talked to chat agents several times since that date and have been told that I will get the refund. It has now been brought to my attention that I also have a $200 charge for early termination - I STILL HAVE XFINITY SERVICES! How are you going to charge me? And now on my last chat with Xfinity agents I have been told that "Unfortunately we are not able to accomodate the adjustment, due to out of state move". So you're telling me that XFINITY made a mistake and will continue to try to charge me an early disconnect fee and that you also refuse to give me my refund. I have invested nearly 6 hours of time into trying to get this resolved! What a horrible company. I wish I never used them.