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We got the wrong color car seat that is $500, this site refused to exchange an unopened item? Seriously? Avoid this place at all costs.
Tip for consumers:
Pass on this and stick to Amazon.
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If you're looking for quality nursery furniture, this is not it. First, there was a delay in...
Product was not what we expected, they offered a discount to purchase the same product....
Hi Jeremy! You reached out to us asking to return your opened car seat because you were experiencing issues with installing it in your car. We promptly offered to put you in touch with Cybex, the manufacturer, so that their experts could do a facetime tutorial with you to assist you with installing it properly. Safety is number one and they would be able to quickly and easily assist with the installation. You then immediately opened a case with PayPal for a full refund while refusing to connect with Cybex to receive assistance on properly installing your car seat. Car seats are not returnable on our site as we take safety very seriously and would never be comfortable with selling a previously returned car seat to a new customer, which is what happens with large major retailers who accept returns for them. We are a family owned business who truly cares about each and every family we assist and are committed to providing exceptional care, in addition to safe products which haven't been previously opened or returned!