Hi, I recently purchased a template from them and had difficulty setting up the theme as well as how to change things. Brad not only offered free installation but also went ahead and did those changes for me and guided me to documentation. I have been a customer of other sites but they also don't provide this level of support.
Tip for consumers:Email them or post on support forum
Products used:Themes
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The support is super quick. I never wait more than 1-2 days, depending on if there is a weekend...
I had just bought the new Panaroma Pro Theme and struggling with something on there what I wanted...