You truly get out of this program what you put in. If you want one on one support, you have that option. You can message your coach whenever and they get back to you fairly quickly. I knew basic nutrition prior to starting the program so some of the sessions were a bit tedious but they teach you a lot of lifestyle changes. I have been in the program for 6 months and have lost 50 pounds using what I have learned. Don't let negative reviews deter you. Different things work for different people. This worked for me after so many other weight loss programs had failed. And, it's free through my health insurance!