Jessica C.

Missing an item in shipmt, sent email same day. Response: we have had difficulty retrieving your original inquiry. Should you still need further assistance, please don't hesitate to call our customer service dept..." should I need? How about replacing my item? Asking questions to find my order! Altho I incl. My customer #, invoice #, order date, item #, description! Repeat emails to them generated wehave created a ticket, always with new #. Third try I copied everything into one email, a week later still no response at all. Just called & cust service says will ship item right away. We'll see. Never again!