So many times I've booked with them, and always without fail. They are dedicated, they really know their stuff, and they always verify the details. From my experience, they also call back when you leave them a message or email them. My most recent order is for the game between Bayern Munich vs Hoffenheim later today. The physical tickets arrived on Thursday, which is later than they usually do - but the seats were exactly what I paid for, as always. I will continue with them becasue the other sites are no match for them.