Jessica J.

I've finally cut ties with ordering from the UO app. I've have several orders canceled on me because I had ordered something they apparently didn't even have in stock to begin with. This last order I had placed was just one problem after another. It started out ok… ordered a light blue sweatshirt and sweatpants set. Arrived on time and I loved how they fit, but I didn't like how the color looked on me so I set up an even exchange on my app for the color called "washed black" (that part was easy). Dropped my boxed up items at UPS, took only 3 days for UPS to deliver the box back to UO, and this is where the problems began. UPS sent me a notification that they delivered my box to UO, but UO never sent me anything saying they received my return. After 5 days of no word, i reached out to customer service by chat and the guy said he sees that they received my items and that my new items will be shipped out in 1-3 days. Not even 2 minutes after ending that chat, I received an email stating UO received my returned items but that the new items I requested in the exchange are now out of stock and I'll be getting a refund. I went and looked on the app right away and the sweat set was still available in the size and color I ordered. I got right back on with UO customer service, this new guy apologized for the confusion and promised me that I would receive my new items. Fast forward another 6 days, UO still had not shipped my new items out. Once again I'm back on chat with UO customer service and this new guy said my shipment will be shipped in 24-48 hours. To my surprise, it was shipped in about 30 hours. So today I finally received the box with my exchanged items, and after all this waiting and messing around contacting customer service, UO shipped me the wrong pants (I received the men's version which are much longer, thinner and not as warm, and the color doesn't exactly match the sweatshirt… it's a little greyer). The skew number of the pants I received doesn't even match the skew number of the pants I ordered. Quality control must've been off work that day. Sweatshirt was correct, but what's the point since I wanted to wear them as a set. And what do you know, the correct pants are now out of stock so I can't even exchange them again… not that I'd want to go through this whole mess again anyways. This company is a joke. Quality control is a bottom priority for UO.