Jessica M.

Rude and huge scam! How is a company allowed to do this to people. People seeking funds for their livelihood. I called to cancel and the woman i spoke to a nasty woman who refused to cancel the transaction and when i asked to speak to a manager she said she was the manager and then proceeded to hang up on me. She refused to refund anything and the site does not do what it says at all. All the applications on the site ask for more money out of your pocket. Beware and do not give them the money you already dont have.

The worst experience I have ever had with such a disgusting display of disrespect and unprofessionalism! I called on behalf of my boss to cancel a reservation which says on the website its a 7 day cancelation policy AFTER booking. It says nothing about the policy prior to making the booking. After booking the reservation your supposed to get an email, none was ever received. I called the hotel and kindly asked to cancel due to an emergency and the young lady I started the conversation puts me on hold and when the phone is answered again I am greeted by a paul or peter that claims he is from the corporate office. He explains that there is a 30 cancelation policy and that he cannot do anything to cancel or modify the reservation. The whole time I am speaking with him he is very condescending and wouldn't even hear me out. I asked if they could make an acception this one time due to the emergency and I was definitely kind about asking and at one point thrown by his blatant disrespect in his tone I stuttered a bit which he then proceeded to mock me on the phone. I got so angry and will admit told him off to which he then hung up on me. This hotel is recommended by a university which i hope after they hear about this they don't affiliate themselves with them any longer. This company as a whole has put a bad taste in my mouth and I will definitely not ever be booking with any of their hotels ever. The fact that the person identified himself as a corporate employee and behaved in such a way is absolutely not ok. I don't want to work with or give business to a company that allows their employees to talk to customers like this, especially at a higher level. Speaking with a customer relations person she apologized for my experience and tells me she has filed a complaint with the hotel to which I ask what does that do and she couldn't give me an answer. This only tells me nothing will be done and the company will continue to take advantage of people. Worst company ever!

This was a great idea especially for someone like me that gets hungry and wants to run to the vending machine. Great to have right in my desk drawer.