Jessica M.

The issue that I have experienced was: I placed an order on eBay on the 08 Jan, 2020 for a laptop.
I used my eBay £100 voucher to place the order.
The item was to be delivered on the 13th Jan, so I took day off work to take delivery. I got a email saying that the order was cancelled and I was refunded.
When I emailed back I got a reply saying the item was discontinued by Lenovo. I contacted Lenovo and they have confirmed that the Lenovo laptop the model I ordered is not discontinued.
To add to the issue Ebuyer has put the item back on sale at a higher price on eBay and on their own website.

I took time off work for delivery as well as used my £100 voucher on Ebay which is no longer valid so I have lost this. I also ordered other accessories for the laptop which are all wasted as I have not received my laptop.

I have contacted Ebuyer to resolve the issue but they refuse to honor the order stating that they had stock issues even though they are still selling the laptop

UPDATE: In response to Kat's message below I have already messaged you however you have not offered any resolution to the issue.

UPDATE2: Still no resolution to the issue after 1 year!

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This is a great website that I use regularly, they update voucher codes and the deals every day, it seems every hour! I site I have save in my bookmarks to save me some cash!