I love their clothes. Sure, it's not like the BEST, but it is good for what you pay. I think their shirts could sometimes use a little work, but they know how to make desirable workout clothing! Shirts almost always go to the hip, and if they don't, the website will say!
My favorite from them are pretty much all their workout pants/capris/shorts. Really nice feeling quality and worth the VIP Price.
If you're not used to subscription things or have never used one, then yes, this will be a surprise and I see why people are upset. But I feel that the VIP membership was clearly advertised. Maybe it wasn't in BIG IN YOUR FACE LETTERS, but it was there. You have to always look thoroughly through a website. I'm sorry, but if you were caught offguard by the subscription part, you didn't read thoroughly enough no matter what you think. It's all under "How it works". Gotta readddd!
Anyway, I love their stuff and will keep buying it. The rewards program is great! 2 points per dollar you spend, AND you get 20 points for every review you write. I got to 1000 points really quickly and I am expecting my free $50 outfit in the mail today:)
Their stuff is seriously becoming all I wear...
Note: I haven't ever needed to go through customer service, so I can't attest to it or rate it any stars. I don't like the restocking fee places charge, so I took off a star for that on the returns section.