Jessica G.

I ordered a pair of shoes early Thursday morning and as of a few days later, my order is still 'In Process.' I initiated a chat with one of their reps and they said the order is coming from the manufacturer directly, so my shoes will not ship for another week. Seriously? I asked them to cancel my order since nothing has shipped and have not heard back from them on if they were able to cancel the order. I told them I thought I was buying directly from you all, she said, you are. Ugh, if you did not have my shoes in stock you should have updated your website! Just a bad company that does not communicate well with their customers or care about their satisfaction! I ended up ordering the same pair of shoes from a different site and they shipped the same day and now I will be receiving the shoes two days before my Moosejaw order ships. Terrible company! There are other companies I can order from and that actually care about their customers. I do not need MooseJaw, they need US to stay in business and they are failing.