When I first found VNCToys I had never heard of them, and researching them I could find no information. I collect primarily transformers so I'm always cautious with new sellers since I have been burned with knock-off products before (some even 'sold by amazon'). I couldn't find anything bad about them, and they were based in the US and accepted paypal - so I decided to take a chance. I ordered a Masterpiece Sunstreaker figure which I had been looking for at a good price, BigBadToyStore had one for $130 but I didn't want to go through them since they take almost a month every time to ship out, and VNCToys had Mp Sunstreaker for a shocking $110!
I made my order saturday, and received it Tuesday in the mail. Unfortunately the first time round they had packed the wrong figure in the box. VNCToys got back to me within an hour of contact and packed up the correct figure and sent it out to me the next day, they also gave me a paid shipping label for the figure they initially sent. I got my sunstreaker without any problems after.
VNCToys could have easily requested that they receive the initial product sent as a return before they sent my Sunstreaker, I think most places would have. VNCToys was very trusting of me to send them back the figure, and also send me the correct one before I even confirmed the incorrect one was getting sent back. While the entire situation could have went better their kind demeanor and trusting attitude with a brand new customer will keep me coming back should they have more figures I am after in the future. I am glad to have found them.