Jevaughn K.

So I ordered 3 pairs of trainers on Wednesday the 30th of November 2020, I have been waiting 5/7 days for the standard delivery at this point. I called up customer service letting them know I have an important occasion and I need to know whether I could have these either delivered sooner or changed to click and collect as I was willing to grab these from a store with stock and go out of my way, this company told me there's nothing they could do even if I made a mistake on the billing address/personal details and that they would not be able to make any amends to this so I said never mind (bare in my mind my billing details are correct and personal ones too) I'll just wait the full time of 7 days. I woke up at 6:30am the next morning (the 6/7 day) after the call (5/12/2020) and placed a new order for click and collect (so called premium click and collect) I called up ensuring I would be able to grab my item as I clicked the Camden branch which I thought was telling me in other words we have the stock because it popped up under my options, would you believe these people said you should expect to receive these by Thursday next week latest (10/12/12) and even though I clicked... click&collect I still had to wait the customer service lady even had the audacity to say I should have went to the store not even knowing whether I was able to even walk, very inconsiderate if you ask me. I have also just looked at different reviews and I am also one who regrets not looking at the reviews first but considering the fact that this is supposed to be a well-established company which everyone in the UK has probably heard of I did not. Question: Why is this company still around I am sure there are plenty of new and up coming shoe business that would love the recognition they have and probably would offer more up standard customer service... they have no solutions for customers no alternatives it really baffles me and I still feel unsatisfied because even after I post this review it feels like nothing will be done... Can we stop supporting businesses like this please they are just takers honestly they are not giving nothing back other than products. Why are they still around there customer service is only good for small talk.

My order numbers:

910**************