J G.

This company gets a poor rating in every level. Bad drivers, Thief drivers and company! Ordered a lyft and got a text that the driver would be there in a minute. If i was not outside in a minute it would leave and charge me. Literally gives no chance to get to find the car in a busy area. They dont call you, nothing. Just drive away.
Second and most important, i left a phone in the car and as soon as i realized it i call the number and the phone was switched off. I contacted customer service and it took them 3 days to get back to me because they said they driver had not responded! This was unacceptable. And of course, the driver finally gets back and says he knows nothing. I was able to pin the phone to an address and they refuse to backtrack and see who could have it. Because it probably is the same driver! THIEF!
Lyft customer service woundnt give me any info without a subpoena. Basically encouraging and protecting their theifs.