After completing my forms for self-employment and the state form I went to check out. They had added a service of having a "Pro Review" for $89.00. I spent hours on hold trying to get that charge off as after filing myself for 37 years, I don't think I need pro review. One person told me I had to have it because I filed self-employment but that is not true at all. It was a slimy up sale. After another 50 minutes I was told that the only way I can get rid of it is to not file a schedule C. Again, not true. We need to get our taxes in so I paid the fee and figured it's money lost that I would try to recover later. Not the case. They sent my taxes to a "Pro" who indicated she would get to them in 3 days. I told her I don't want her services or anyone's services, I just want my taxes sent. She released them to me but I can't print or send them although everything has been paid in full!
But wait, there's more. I spent a total of 3.75 hours on the phone and an additional 2.5 holding in their chat just trying to speak to a live person. I was zero in the queue in the chat multiple times as I watched it bounce back and forth from 0 to 1 before they finally disconnected me. When I logged back on, they were closed. I was hung up on after waiting 50 minutes, 48 minutes and then after I had waited 56 minutes and told my call would be answered in approximately 20 minutes, the next message was your call will be answered in approximately 50 minutes! I held until I was hung up on once again.
They refuse to release the tax forms to the IRS. WTH?
UPDATE: after an additional 2.5 hours, I received a refund on the $89.00 but now there are errors that can't be fixed. A help ticket was created. So, I still can't file my taxes. Grrrr...