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Possibly the worst company I have ever dealt with.
-I purchased items over the phone, and was sent the incorrect items.
-I attempted to place another order, they put the second order in wrong again
-I wanted a shipping label so I could return the items that were sent me, but costumer service told me I had to pay for return shipping, even though they sent me the wrong items
-Upon fully taking items out of packaging, products were damaged
-I called again to voice my concern and was given the run around. I was finally told to email the claims department.
Don't waste your time or money! This was possibly the worst costumer service I've ever received. There was a lack of communication as costumer service is located in another country and there is a big language barrier. It's better to stick with the bigger brand companies who make it easier to shop with,-Amazon, Wayfair, and countless others.
Tip for consumers:
Buyer beware! This company does not honor return policy, even when at fault.
Products used:
Black marble side table
J G.'s review of BrylaneHome earned 2 Very Helpful votes
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We would like to apologize for your recent experience with Brylane Home. In order to better assist you, we ask that you send an email to brylanehomeclaims@fbbrands.com. Please be sure to include pictures of the damage (if any), along with your order number/invoice number, your full name, and a brief description of the issue.