For Business
Write a Review For Business Write a Review
Thumbnail of user jh1163

J H.

Contributor Level

Total Points
81
0
1

1 Review by J

Hotels.com

  • Hotels.com

“Worst hotels booking website”
5/17/22

I made several hotel bookings with free cancellation option for a trip to Japan. Price went down later so I cancelled the bookings and rebook with the lower price. Then hotels.com cancelled all my bookings without any explanation. Tried to contact them and got an answer of violating their terms of use. All the bookings included free cancellation. I don't understand why I couldn't cancel and rebook with a lower price. Will NEVER use this website again, not even its mother company Expedia!

Value
  • Comments (0)
  • 14.2K Views
Helpful  (1)
Thank you

J Has Earned 1 Vote

J H.'s review of Hotels.com earned a Very Helpful vote

J hasn’t received any thanks yous.

J doesn’t have any fans yet.

J isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user heidil53
Heidi L. reviewed Hotels.com
4/26/24

I've used Hotel.com for over 10 years and was pretty happy with the service. But I recently...

Thumbnail of user mariskaa1
Mariska A. reviewed Hotels.com
4/16/24

I would prefer to give this company a half a star. It was very easy to book my room and get a...