Jillian D.

I've worn shoes from Payless pretty much since I was a young kid. I'd even got a few pairs of shoes for my kids over the years. I was so disappointed when the stores closed. However, I was thrilled when I found out a while back that I could order online. That excitement was short lived though. I wear between a 9.5-10, depending on the brand. I went with a size 10 when I placed my tennis shoe order. The price was so good, I ordered 4 pairs of shoes. Big mistake! One (likely 2) of the pairs are extremely painful to wear. The size is right but comfort is non-existent. It'd be more comfortable to wear wood on my feet. I reached out to customer service via email to explain things & to request a prepaid return label. I also explained that I'm disabled & that stable, comfortable shoes is extremely important, in hopes of avoiding a pair flare up & falls & that these shoes are just too painful to wear. I let them know that I wanted to return 2 of the 4 pairs I'd ordered & that I'd worn one pair (blue) twice & the gray pair was still in the box. I received a response this afternoon that I'm responsible for paying for return shipping because they only pay for it when the item is damaged or incorrect. The representative implied it was an issue with the size but I'd included in my original email that it was a quality/comfort issue. This is very disappointing. I sent another email, but from what I'm finding out online, I doubt if they'll change their mind on sending a prepaid return label. It's not worth it to return them. I'll just donate the shoes & won't shop with Payless anymore. I won't give anymore of my business to an establishment that doesn't stand behind their products. They won't be around long with poor business practices like this.