Jill S.

I was trying to do a good deed. 5 young children were not going to have Easter baskets this year unless I helped out. I live in Virginia, the children are in Memphis, TN. I decided to order from Dollar Tree and have the items delivered using Instacart. BIG MISTAKE! The shopper simply decided not to buy 15 items. I had chosen replacements in case the items were not available. She just chose not to get them. She also delivered the bags in the pouring rain. There was shelter two feet from where she left the bags sitting in the rain. I called customer service and was helped by a very nice girl. She apologized and told me that I could reorder the items and they would not charge me to deliver them. I was happy. It was a great resolution. I reordered and of course there was a charge. I called customer service again. This time I was told they were going to charge me. They were not going to do anything to help me. If I wanted what I had asked for in the first place, I was going to have to pay AGAIN and of course they wanted a tip again. I asked for a manager. I was told one was not available. I did not want children disappointed on Easter morning so I had no choice but to order again. You do have a choice. DO NOT USE INSTACART!

I purchased many of their essential oils. They did allow me to return them and issued me a refund..