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Jim C.

Virginia

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Total Points
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1

1 Review by Jim

Laithwaites

  • Laithwaites

“Paid for product I never received”
11/1/22

For years I had had wine delivered to my office address, until I sold the business and closed the office two years ago. I tried to cease the service. Customer support failed to allow cancellation. Whether they continued to deliver I don't know, but they continued to charge my AMEX card. The stop on my AMEX card only holds for 12 months. They must automatically continue billing, because now I get a letter from a collection agency for product I never received.

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Thomas F. – Laithwaites Rep

We’re sorry to hear that you had such a negative experience, Jim. We’re always looking for ways to improve and appreciate your feedback. Please reach out to us by phone, email or chat so that we can help you resolve this.

https://www.laithwaites.com/jsp/customerservice/common/contactus.jsp

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