Jim P.

Go-Optic's website makes it seem like an easy transaction to return an item within 30 days. However, it's not until you click on a couple links you find that your return "may" be subject to a restocking fee, which is hidden deep within the "CANCELLATION POLICY". I bought 2 frames that did not fit my face and requested a return authorization for them within a week. I returned everything in the same condition as I had received them and, in my refund, I discovered I was charged a $12.89 restocking fee for each frame. Had this information been visible upfront, along with all the stated benefits of ordering from Go-Optic's, I would not have ordered them. Going forward, there are several other reputable eyeglass companies and I will look elsewhere for satisfactory service.