Jim R.

The current star review of Amway is no way close to accurate and probably based on agendas other than portraying factual information.

1. Customer Service - On products I have ordered from Amway, should I have a question or concern, I was always greeted by a friendly and courteous voice. Should that person not have full knowledge for a complete answer, I was put in touch with a product expert than genuinely new the product and not just read from a screen. The transfer time was never over 3 minutes. My questions had always been answered on the first call.

2. Product Quality - Every product I have purchased from Amway (or one of its distributors) has been of the best quality. I have found that the Amway product line uses solid quality ingredients and perform as described. Most all Amway products are backed by a 180-day no questions asked, money back guarantee. You don't even need to pay for any return shipping. Amway pays for it.

3. Return Policies - This is where Amway excels. Most every Amway product is guaranteed for 180 days. I had ordered a case of Chocolate Protein Shakes. When they arrived via FedEx, I was given a leaking trash bag containing what was left of my order. Obviously it was damaged in transit. I called Amway Customer Service and in under 10 minutes I had a replacement order sent free of charge. Amway did not request any proof of the damaged shipment or that I return what I had received.

4. Amway's distribution model is via multi-level marketing. So what. Practically any product you purchases comes to you through multi-levels. If you don't think so, you need to study business organization and supply chain dynamics. Don't forget marketing and advertising. In fact, Amway has some very stringent rules by which distributors must abide. I am not a "multi-level marketer". I am an "affiliate marketer" with several large brands (not Amway, though). Others can become "affiliate marketers" by using my affiliate link and I thereby will receive a commission on their sales (down to a certain level).