Whatever you do, do not file a complaint to customer service. I did a simple missing points one, and pointed out I was not credited with a survey I did. If anything, you would think MyPoints would want to know the survey company was screwing them out of money since they are paid themselves for our completions. Instead I was told I would be recieving fewer surveys as a result of saying something. It was a warning to not complain again. Then they started changing how points are awarded for videos. You used to get one point for evey video, they had a caption that said "Enjoy Unlimited Videos!" Without warning they capped it at 75, said nothing to customers of course. When we started asking were our points were, they said too many "bad apples" cheating. How do you cheat? You gave free unlimited videos? They are not on endless loops, you have to click each one and watch the entirety! Their facebook page will reveal a customer service that is rude and condenscending to customers as well. The longer I am on the site, the less I enjoy it and the more I go to Swagbucks.