JJ a.

My wife made a photo album from all her phone photos for me for Father's Day. It did turn out ok, but the last 40 pictures or so went to 4x4 instead matching the 4x6 size the other 500 photos were sized to. Not a huge deal. But when my wife inquired about it, after the third email (no reply on the first two) they said it was her fault; that she ordered the 4x4's. Maybe, but doubtful. She chose the format for the entire library and downloaded them for print. 4x6's. Not 93% of one size and 7% of another. And that's not the problem. It is what it is. But even if it was her fault, she spent $200 for the pictures, they should resend the 40 pics to the size we want. They said they won't resend anything and then promptly sent a YouTube link on how to properly order pictures. They'll never get my business again, or anyone I know, if I can help it. And I will be sure to send them a link to this page showing them I know how to properly write a bad review for customer service.