jesse k.

I ordered a mattress on 6/16/2023 and received in in about 5 days. I originally ordered the dream cloud regular mattress, and they immediately called me afterwards and upgraded me to the dream cloud premier for an extra discount... The mattress came in a crumpled hole filled box, and was very difficult to get out of the packaging. After a few hours of puff up the mattress seemed to be ok, but it took a few nights to fully inflate. The first time washing the sheets I noticed a snag on one side of the top that when pressed on quickly turned into a tear. I contracted the customer service department to try to get some warranty work and was disconnected 3 times while trying to return the mattress. I also got disconnected when I called the company as well. They actively try to block the return of your mattress at any point, and the customer service will do anything in its power to block your return.