J L.

These people won't be in business much longer if they keep up the same business practices. I ordered a TM722g and received a TG862g instead. I noted that the new 862 was an upgraded model and asked them if maybe they made a mistake. Their response was that indeed, they did ship out the wrong model, but "since it was our mistake, you can keep the upgraded model". Only problem: it didn't work with my equipment. I asked to return it for the model I ordered (and I paid the return shipping). The as-of-yet-unnamed individual who provides tech support insulted me because I asked for what I ordered. They sent me a TM722 which was clearly used. Note that nowhere on their website do they offer that the equipment they are providing is NEW... because it isn't. You know, one of those things that most people would just assume... if it doesn't say "used" or "reburbished", it's a new product, right?
Further, when I hooked up the TM722 and contacted Comcast for activation, Comcast shared that the modem couldn't be added because it was already registered with another customer. Hmmmmm... I wrote the tech back and got a scathing reply that I didn't follow the proper procedure (in the 2nd modem's box, there was only a number to call if you had problems. Given that the number was manned M-F from 9-5 CST and I was installing Friday night, I just continued working with Comcast until discovering I wasn't the first person to own this modem.
Upon contacting support again, the tech offered "no matter what we send you, you won't be happy", and then emphasized if I wanted a credit, I would need to ship the 2nd modem back (at a cost to me), as well. I did, and I stopped payment with my credit card.
I'm disappointed that I couldn't make this work, but I wasn't about to continue with these folks.
A little tidbit that I think supports my assertion that they're not on the up and up: Read through their reviews on their website. There is NOT ONE even remotely negative review. Here's why: They email you a survey that you're supposed to reply with, after answering the questions. How difficult would it be to simply throw out the surveys they don't like? And based on everything else that happened here, that would be consistent with the other things they said/did.
Stay away from these people.