Jessica M.

My son is very particular about the shirts he wears. He received a $75 gift card as a Christmas gift. I created a brand new account to order what he selected when his gift card. I even paid for expedited shipping. Somehow some other address in another state was the shipping address. As soon as I saw I contacted customer service. First I was told it was probably a fake address and the items would be returned to the warehouse and I could resubmit my order. Then I was told to file a local police report (even though it was sent to a different state), then I was told it was my fault and they weren't liable. There's no other address on my account. There's zero reason it should have a different address in another state. I tried calling and was told the person I was emailing with was the supervisor and there's nothing they can do. So now we are out $75 and have nothing to show for it.