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Alison S.

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1 Review by Alison

Pets At Home

  • Pets At Home

“Shocking customer service Pets at Home”
10/4/23

Dreadful customer service. Purchased a Kong extendable lead which snapped within 6 weeks! I was told they have a 30 day returns policy! I said but the product was faulty. They advised me to go to Kong direct! I have not had any reply from Kong.
I only have a Cockapoo and the lead is for a dog up to 30 kilos! If I owned Pets at Home I would be concerned that I was selling customers defective products that could lead to an accident!

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