JM B.

AVOID! Do not call them. We needed a ride from the airport at 1 am in Barcelona. Never had been before and didn't know our way around. Everyone else's pick up was there at the gate as they should be. Ours couldn't be found. We called and were told several times he was there and to wait. We waited.and waited. He didn't arrive for 40 minutes. That's an eternity after a long flight. Then we spent the next 10 minutes looking for his car because he got lost. If we had taken a taxi, we would have been in the hotel by the time he found us in the airport. It took him 40 minutes in the middle of the night with no traffic to get us to the hotel. It's a 16 minute drive normally. When he couldn't find the hotel, he tried to convince us a church was the hotel. Luckily we were able to show him where the hotel was. We didn't get to the hotel until 3 am. It was a nightmare. When I complained, they offered me 15% off our next ride. I wouldn't even take a free ride in the future. Terrible business